The Radioplayer player platform is continually being monitored to ensure things are working as they should be. Search, favouriting, recommendations and metadata syndication are all important services which we endeavour to keep up at all times. We also monitor the availability of stations' mobile streams and undertake spot checks of consoles to ensure they're working properly too. Sometimes that means a station may be temporarily removed from either the apps or from the desktop platform. We always write to a station's last-known contact if we do this, but it's worth learning more about how to get back on the platform
My station's web player is working but my station isn't in the Radioplayer apps and never has been
This article isn't for you. Go here for advice.
My station's web player works fine but it's disappeared from the apps (having been there previously)
We monitor all streams that stations provide for use in the apps. If a stream goes down for a few hours, we won't bother you nor will we take action. If it's down for more than about a day, we will contact a station's day-to-day contact. Usually they just need to put a request in with their streaming provider to get this back on track. But if a stream is down for seven days or more, that can cause user frustration and so to prevent that, we take the station out of the apps and write to a station a second time. The station will then need to request new, working streams from their streaming provider, then update their station profile, in the station control panel. We'll check the streams over and if all is good, you'll be back in the apps before too long.
My web player used to work but is switching to a full-size error screen.
If you notice that your web player is now loading a page that suggests a glitch or that you "may have left Radioplayer", it means something has happened which has meant we've had to disable your account. We rarely do this and always contact a station first. Causes can be a fault with the web player that we picked up during a spot check, a problem with your account, or a report of misuse. The only way to resolve this is to open a support ticket and our folks will get right on it.
My web player works, and my station shows in the apps but my content doesn't appear in search
This is a rare issue. Very occasionally, a station may disappear from search results - typically this affects on-demand search results. Often it happens because you're sending us podcast content via an RSS feed which has stopped working. But there are other reasons too. If you're affected by this unusual problem, please contact us.