Troubleshooting

I'm using a playlist but my stream won't play
Introduction Radioplayer primarily uses Flash to play audio on desktop browsers. Flash has restrictions on how playlists work and most of the time the pr...
Mon, 19 Aug, 2019 at 5:28 PM
Testing your stream
You should take a moment to test your stream before building a console, or submitting it as a mobile stream to Radioplayer. There are two ways to test that ...
Mon, 19 Aug, 2019 at 5:28 PM
How to change a stream in the web console
Because each station hosts their own console, it can be confusing when you need to change the URL of your streams - particularly if you also have mobile str...
Tue, 7 Jan, 2020 at 4:12 PM
Changes to station profile not applied
If you've just made changes to your station profile using our Station Control Panel, you're probably wondering why these changes aren't avail...
Thu, 3 Oct, 2019 at 11:58 AM
Cloudflare and the Radioplayer Web Console
CloudFlare is a popular free content delivery network (CDN) designed to take the strain off your web servers by serving visitors your content on your behalf...
Mon, 19 Aug, 2019 at 5:28 PM
Help! My console has been blocked by Google
There has been a recent minor spate of attacks against websites which have been harmed and infected with malware - including a small number of radio station...
Mon, 19 Aug, 2019 at 5:28 PM
Where's my station gone?
The Radioplayer player platform is continually being monitored to ensure things are working as they should be. Search, favouriting, recommendations and meta...
Thu, 10 Oct, 2019 at 4:06 PM
Technical Guidance Note: Chrome 80
Breaking Changes in Chrome 80 Chrome 80 will deliver a series of changes aimed at making internet browsing more secure. However in doing so, it will pre...
Tue, 17 Mar, 2020 at 4:10 PM